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Important Info

Sex Toys

Important Info

Returns & Refunds

While we want you to enjoy your experience with our products, we understand if something does not work for you. If within 60 days, you're not completely happy with the product you ordered, please reach out to us with your order number and the products you’d like to return and we’ll take care of the rest. Simply email us at care@simplipleasures.com or call 1-800-918-6308.

Simpli Unhappy

If within 60 days, you are not satisfied with your purchase, give us a call and we'll either issue a store credit or refund. Simply Unhappy policy only applies to orders up to and including $300.

Manufacturer Defectives*

We’re so sorry you received a product that wasn’t working or wasn’t as advertised. In the event that this happens, please contact us within 30 days by email care@simplipleasures.com and include your order #, a photo or video of the defect or misrepresented product and a description and we’ll take care of the rest. Email us at care@simplipleasures.com or call 1-800-918-6308.

It is at the discretion of Simpli to request proof via digital photo or video of the damaged or defective item or that the item be returned for quality assurance testing.

I received the wrong item or one of my products were missing

We're sorry about that. That's on us. Please call us at 1-800-918-6308 or send an email to care@simplipleasures.com within 48 hours and include your order # and a photo of the wrong product and we'll take care of the rest.

If your item was out of stock, we will either issue you a refund or send you the item as soon as its available.

Orders

What if I want to place an order over the phone?

We'd be happy to help. Give us a call at 1-800-918-6308.

Shipping & Delivery

We offer multiple courier options including USPS, FedEx and UPS. Your privacy is very important to us. As a result, we deliver all of our orders in 100% discreet packaging and strive to get your orders to you as quickly as possible.

  • Orders placed before 3 PM EST on Monday through Friday are shipped the same day.
  • Orders placed after 3 PM EST on Sunday through Thursday will ship the next day.
  • Rush orders (express or overnight) placed Monday to Friday as late as 3 PM EST will be shipped that day, and can only be guaranteed if the order is placed over the phone (call 1-800-918-6308).
  • Rush orders (express or overnight) placed after Friday at 3 PM EST and on Saturdays will ship on Monday (except holidays).
  • Priority, Express, and Overnight shipping options - depending on your metro area - most rushed packages deliver on Saturdays.

USA Shipping Options (Contiguous US Only)
  • UPS/USPS Standard (5-9 business days) | $7.99
  • USPS Priority Shipping (3-4 business days) | $12.00
  • USPS Express Expedited Shipping (1-3 business days) | $19.99
  • Premium Next Business Day Delivery (On orders before 10AM EST M-F) | $49.99
  • Free if you spend over $75

Canada Shipping Options
  • Canada UPS Standard (4-7 Days) | $19.99
  • Canada UPS Express (1-2 Days + Customs) | $28.00
  • If you’re shipping to a location outside the US or Canada we offer both an economy and express international delivery option.

International Shipping Options
  • International Standard (8-12 Days + Customs) | $18.00
  • International Express (5-8 Days + Customs) | $58.00

Please note, we may have one additional day processing time for Asian or rural addresses, as couriers have difficulties delivering packages to these locations. Depending on your country, and the sensitive nature of our products, orders may also have trouble making it through customs.
International orders may also be subject to import duties or taxes. We are not able to know the border crossing fees and taxes beforehand. As a result, we assume no responsibility for these fees and we recommend customers call their local border authorities before placing an order to inquire as to any possible fees. Customers are responsible for all applicable laws and legal regulations of the country to which their order is shipped too. We are not liable or responsible for customers who break these laws.
For these reasons, we reserve the right to cancel any order and will provide a full refund.

 

Tracking My Order

Free tracking is included for all orders placed in the United States and Canada with USPS, FedEx and UPS. Within 12-48 business hours of placing your order, you’ll receive an email including your tracking details and status of your order.

To check the status of an order you've already placed, please log into your account, and see "order status". If you do not have an account yet, email us at care@simplipleasures.com or call 1-800-918-6308 and we can track your order for you.

For your convenience, you will continue to receive emails giving live updates as your shipment makes its way to your door.

Discreet Shipping & Billing

Is your shipping and billing discreet?

Your privacy and happiness are very important to us. As a result, we deliver all of our orders in 100% discreet packaging. Your shipment will arrive in a simple plastic package without any brand name. The shipping labels and return address are for our warehouse addresses and do not indicate the contents or origin. All billing is done under our anonymous company name Simpli Trading. For North American customers the credit card line may show as either "MBS Retail Ltd." or "SP International Ltd."

Shipping Issues

I never received my order

There are a few reasons why this might have happened: a) the address was incorrect b) the package did not fit the receptacle c) the package was lost in transit.

We rely on you to double check your address before checking out. In the event you email us within 6 hours of placing the order and we have not shipped the product, we will do our best to change the address. Once the order has left our warehouse, we are no longer liable if the shipping address was entered incorrectly.

My order was returned to sender

Your order never made it to its destinations because the address was incorrect or the package did not fit the receptacle. We will inspect the items upon their return to our warehouse and if they are viable for resale we will issue a credit or refund.

If products are not viable for resale due to damage from shipping errors, we unfortunately cannot provide a credit or refund for this product.

We rely on you to double check your address before checking out. In the event you email us immediately after placing the order and we have not shipped the product, we will do our best to change the address. Once the order has left our warehouse, we are no longer liable for the products where the shipping address was entered incorrectly.

Lost/Stolen Items

We are not responsible for orders once they have left our warehouse, especially if an item was lost in delivery or stolen from the recipient’s doorstep. However, we understand that these situations are frustrating, and we want to make sure you are happy.

If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing the claim with them.

We also encourage you to call us and report the issue to see if there is anything we can do to help.

If you're on this page, we assume that something has probably gone wrong with something that you ordered from us, so we'll do the best that we can to make things right! When in doubt, contact one of our friendly customer care representatives at care@simplipleasures.com.

Payment & Security

What payment types do you accept?

We accept Visa, MasterCard, and American Express credit cards, PayPal, Apple Pay, Sezzle, Amazon Pay and Simpli Gift Cards.

Is your shipping and billing discreet?

Your privacy and happiness are very important to us. As a result, we deliver all of our orders in 100% discreet packaging. Your shipment will arrive in a simple plastic package without any brand name. The shipping labels and return address are for our warehouse addresses and do not indicate the contents or origin. All billing is done under our anonymous company name Simpli Trading. For North American customers the credit card line may show as either "MBS Retail Ltd." or "SP International Ltd."

Is it safe to order online?

We've gone to great lengths to provide a trusted shopping experience. To help make it more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

Your card details are verified automatically online by PayPal.com, the leading world-wide processor of secure online payments. We are happy to answer any questions you have about secure shopping with us. Once your order has been processed securely online, we do not keep any record of your credit card details.

When you are in the checkout, you can click the Shopify Secure logo to further verify that the page you are accessing is secure.

The time and date stamp on the image shows that our security is up to date.

Can I shop if I’m under 18?

Sorry, you’re not old enough yet. Thanks for stopping by U.S. and Canadian law requires you to be 18 or older to shop on Simpli.

Privacy Policy

What is your privacy policy?

Please see our latest policy.

Terms of Use

Terms of Use

Greetings from 8834130 Canada Ltd. AKA "Simpli". We hope you enjoy your visit. With this website, we wish to represent ourselves in an honest, yet entertaining way, as well as provide a safe, non-offensive environment for viewers.

By accessing any areas of SimpliPlay.com users ("Users") agree to be legally bound and to abide by the terms set forth below.

I. Orders
1. All orders are subject to acceptance and availability. Please be aware that the products in your cart are not reserved and can therefore be purchased by other users until you complete the whole checkout process and receive the Order Confirmation E-mail. In any event, your offer shall be deemed as accepted and the relevant contract of sale is effective only from the moment when you receive a second e-mail expressly informing you about the acceptance by Simpli of your order, the dispatch time, the essential characteristics of the purchased products, and including a detailed breakdown of the price paid for each product, and delivery costs and details ("Shipping Confirmation E-mail").

2. Simpli reserves the right not to accept your order at its own discretion. In such case, Simpli will inform you by email of the cancellation of the order.

3. By submitting an order, you unconditionally accept and undertake to comply with these Terms & Conditions as well as with the other policies contained in the Website.

4. If you want to cancel an order already placed you must do it before receiving our Shipping Confirmation E-mail: afterwards, you may still obtain a refund or a substitution according to our Withdrawal and Return Policy.

5. If some shipping detail is missing in your order (as incorrect address, phone number, or further information needed for the shipment) and you do not provide the missing information within 15 (fifteen) days, we will automatically cancel and refund your order. You will be able to place it again on our Website.

6. Orders are processed and shipped from Monday to Friday.

II. COPYRIGHT
User acknowledges that SimpliPlay.com has information, software, flash presentation, photographs, illustrations, typefaces, graphics, music, sounds (collectively "Content") that are protected by copyrights, trademarks, trade secrets, and that these rights are valid and protected in all forms of media. All Content is copyrighted as a collective work under U.S. and international law. User may not modify, publish, transmit or in any way exploit, in whole or in part, any of the Content. User may make copies of Content for personal use only.

III. USAGE BY CHILDREN OR ADOLESCENTS UNDER 18
SimpliPlay.com cannot prohibit minors from visiting this site. Parents or guardians are responsible for supervising children and adolescents as to which materials are appropriate for them to view. SimpliPlay.com requires that all purchases be made by individuals over 18 years of age.

IV. DISCLAIMERS AND LIMITATION OF LIABILITY
User expressly agrees that the viewing and use of Liberator.com is at the User's own risk. Neither SimpliPlay.com, 8834130 Canada Ltd. nor its affiliates, or any of their officers, directors, employees, third-party website developers and merchants make any warranty as to the results that may be obtained from the use of SimpliPlay.com or as to the accuracy, reliability of any information or products purchased through SimpliPlay.com.

THIS SITE IS PROVIDED BY 8834130 Canada Ltd. ON AN AS IS BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THE SITE, INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE.

TO THE FULL EXTENT PERMISSIBLE BY LAW, 8834130 Canada Ltd. DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR APPLICATION. LIBERATOR, INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS PRODUCTS AS ADVERTISED ON THIS SITE, INCLUDING DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

VI. SEVERABILITY
The provisions of these Terms of Use are intended to be severable. For any reason any provision of these Terms of Use shall be held invalid, the remaining provisions shall prevail. Acknowledgment of the Terms of Use represent the entire understanding between you and Liberator, Inc. You agree by using SimpliPlay.com to the Terms of Use.

VII. U.S.C. Section 2257 Notice
All actors, models, actresses and other persons that appear in any visual depiction on this web site were over the age of eighteen years old at the time their image was created. It is rare that this web site includes an image of an explicit sexual nature as defined in U.S.C. section 2256 (2) (A) through (D). If an image is considered explicit, we comply with 18 U.S.C. section 2257 maintaining records to insure all actors, models and actresses were over the age of eighteen at the time the image was created.8834130 Canada Ltd.

How do you measure your toys?

We typically provide four (sometimes more) measurements for our toys.

Length: The vertical length of the toy from the two farthest reaching points
Insertable Length: The length of the toy designed to be safely inserted
Width (or diameter): The distance across the toy's girth
Girth (or circumference): Our measure of a toys thickness, in circumference

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