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Not good . First order ?
Hi Steve, Please get in touch with our customer care and we'll get you a new one sent right away. Just reference your order #! Thanks! Kind regards, Maria - VP Customer Loyalty
FIRST TIME CHARGED OK...LOVED THIS VIBRATOR .....BUT WILL NOT CHARGE AFTER THAT ..VERY DISAPPOINTING!!!!.......BUMMED!!
Hi James, I am sorry to hear that your item is faulty, we will be more than happy to help. I will contact you directly with more details on how we can resolve this for you. Kind regards, Maria - VP Customer Loyalty
Received it; charged it; a light comes on but it doesnt charge.
The item never worked...never used. Money wasted. As a first time customer this is a bad start.
Hi Gracie, I am so sorry to hear that you were disappointed with the toy. Upon checking the information that you provided on your review, I was only able to search your name and email in our system and unfortunately, I do not have anyone with this information ever buying from us, www.simplipleasure.com. If there may be a different name associated with the order, or if you can confirm an order number from an email that we would have sent you, I would be more than happy to assist you and make things right for you. I look forward to hearing back from you to get this resolved. Kind regards, Maria VP Customer Loyalty
I received this item and it would never work.
Hello Kelly, I am sorry to hear that your item is faulty, we will be more than happy to help. I have contacted you directly with more details on how we can resolve this for you. Kind regards, Maria VP Customer Loyalty